Zero Tolerance Policy
The practice fully supports the NHS stance on Zero Tolerance. The aim is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and all other staff have a right to care for others without fear of being attacked or abused.
We understand that unwell patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask that patients treat our doctors and all other staff courteously and act reasonably. All incidents will be followed up and patients will normally be sent a formal warning after an incident but in serious case may be removed from the practice.
Our staff come to work to care for others not to become victims of violence, threatening behaviour, physical, verbal, racial abuse or discrimination. If a patient is violent or abusive in any way towards our staff, we have the right to refuse to treat them. Any patient or visitor who treats any member of staff in this way will be removed from the premises, our practice list and if deemed necessary reported to the police.