GP Practice GP Practice GP Practice

Appointments

Updated on 9th October 2012 at 8:23 am

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Making an appointment

 

As one of our patients you can make an appointment with the Doctors, Nurses and Health Care Assistants in three ways…

  • By telephone on 0191 517 1055
  • Calling in at the surgery in person
  • Online by registering for the service (please call in person at the surgery to register) and using the button to the left of this message.

If you are too ill to attend the surgery you can request a home visit by telephoning the surgery on 0191 5171055 before 10.00am and asking to speak to a doctor. If you cannot be connected to a doctor immediately, the receptionist will take your telephone number and a doctor will call you back. We are happy to call mobiles if this is easier for you. The doctor will discuss your symptoms with you and decide on the most appropriate management for your condition. This may mean a house call or another course of action.

We now have extended access to healthcare professionals through the Primary Care Service, where patients can be seen throughout the day and on evenings and weekends please contact NHS111 or reception to book an appointment. This service is available at Peterlee, Easington and Seaham.

If you are confronted by a serious problem, such as acute chest pain or severe bleeding, call 999 for an ambulance before calling the surgery

If you have a mobile phone make sure we have your number and we will send a text message reminder of your appointment the day before

When telephoning for an appointment the receptionists may ask you for a few details, they have been trained to make these enquiries so that we can help you in the most appropriate way. Please be prepared to give as much detail as you can in order for us to ensure your appointment is with the most appropriate clinician.

If you are unable to keep your appointment please let us know and this will allow another patient to use it.

Wasted appointments cost the NHS and ultimately us all as tax payers millions of pounds every year…currently we average around 150 wasted appointments every month which we would like your help to reduce.