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Mon8am - 6pm
Tue8am - 6pm
Wed8am - 6pm
Thu8am - 7.30pm
Fri8am - 6pm
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Welcome to Silverdale Family Practice where we aim to meet the health needs of  you and your family, providing a caring and dedicated service. Our staff will try to meet your needs from the first phone call through to any appointments, tests and referrals which need to be made.

The Practice is extremely busy at present ensuring the rapid delivery of COVID vaccinations to the highest risk groups. Please help us at this time by considering if your problem really needs a GP or whether it could be managed with Self care or using other NHS Services (listed below).

We ask that you would be respectful of our team at all times. There have been increasing incidences of unpleasant conduct towards our staff and this will not be tolerated. Our staff our working especially hard at this challenging time to meet the growing needs of our population. We recognise that for many people the restrictions of lockdown have had significant effects and that this may impact on their health.

Self Care

For information on common medical conditions and clear simple advice which has been reviewed by professional please search your condition here:

https://www.nhs.uk/conditions/

For Minor Ailments, minor skin conditions, veruccas, warts, toe nail problems:

Contact your NHS Pharmacist who can offer an assessment and advice on treatment.

Your local pharmacy can be found here:

https://www.nhs.uk/service-search/find-a-pharmacy/

For minor eye conditions:

Your local optician can help via the Minor Eye Conditions Service MECS

Symptoms treated include red, sticky, dry, irritated or watery eyes, flashes and floaters.

Gibson Opticians Blandford Buildings,Dene Terrace Horden SR8 4JF 0191 5862484
R J Naisbitt Optometry Co op Buildings, Hedley Terrace South Hetton DH6 2UE 0191 5208059
Sight Ltd 34 The Chare Peterlee SR8 1AE 0191 5865671
Specsavers Peterlee Unit 8, The Chare, Castle Dene Shopping Centre Peterlee SR8 1AE 01325328800
Specsavers Seaham Unit 10b, Byron Place Seaham SR7 7DR 01915133030

For Mental Health Issues–  Psychological therapies which include counselling, cognitive therapy, mood and anxiety management can be accessed directly here:

www.talkingchanges.org.uk/contact-us

Fill in the short web form and one of the team will contact you back to arrange an assessment, usually within 7 days

For behavioural and mental health issues in children (Under 19’s) you can directly speak to the Child and Adolescent Mental health service (CAMHS) on the single point of access on the number below:

0300  123 9296

If you are vulnerable and need advice, support and access to other services such as the FoodBank contact

East Durham Trust on

https://www.eastdurhamtrust.org.uk/

For advice about other support services our Social Prescribing Link Worker can advise you on what is available in the area- please complete an e-consultation or email the practice and we can pass your query on

Coronavirus (COVID-19)

National lockdown: Stay at Home

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland


Stay at home to stop coronavirus spreading

What you can and cannot do during the national lockdown

You must stay at home. The single most important action we can all take is to stay at home to protect the NHS and save lives.

You should follow this guidance immediately. This is the law.

Leaving home

You must not leave, or be outside of your home except where necessary. You may leave the home to:

  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person (in which case you should stay 2m apart). Exercise should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare – for those eligible

If you do leave home for a permitted reason, you should always stay in your local area – unless it is necessary to go further, for example to go to work.

Staying in your local area means stay in the village, town, or part of the city where you live.

If you are clinically extremely vulnerable you are advised to only go out for medical appointments, exercise or if it is essential. We recommend that you do not attend work

Important – These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about staying at home if:

Symptoms and what to do

Do not leave your home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Important – Call 111 for advice if you’re worried about a baby or child.

If they seem very unwell, are getting worse or you think there’s something seriously wrong, call 999.

Do not delay getting help if you’re worried. Trust your instincts.

Help the NHS respond to coronavirus

Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.

This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.

Read general information such as:

Making an appointment

 

As one of our patients you can make an appointment with the Doctors, Nurses, Pharmacists and Health Care Assistants in three ways…

  • By telephone on 0191 517 1055
  • Calling in at the surgery in person
  • Online by registering for the service (please call in person at the surgery to register) and using the button to the left of this message.

If you are too ill to attend the surgery you can request a home visit by telephoning the surgery on 0191 5171055 before 10.00am and asking to speak to a doctor. If you cannot be connected to a doctor immediately, the receptionist will take your telephone number and a doctor will call you back. We are happy to call mobiles if this is easier for you. The doctor will discuss your symptoms with you and decide on the most appropriate management for your condition. This may mean a house call or another course of action.

We now have extended access to healthcare professionals through the Primary Care Service, where patients can be seen throughout the day and on evenings and weekends please contact NHS111 or reception to book an appointment. This service is available at Peterlee, Easington and Seaham.

If you are confronted by a serious problem, such as acute chest pain or severe bleeding, call 999 for an ambulance before calling the surgery

If you have a mobile phone make sure we have your number and we will send a text message reminder of your appointment the day before

When telephoning for an appointment the receptionists may ask you for a few details, they have been trained to make these enquiries so that we can help you in the most appropriate way. Please be prepared to give as much detail as you can in order for us to ensure your appointment is with the most appropriate clinician.

If you are unable to keep your appointment please let us know and this will allow another patient to use it.

Wasted appointments cost the NHS and ultimately us all as tax payers millions of pounds every year…currently we average around 150 wasted appointments every month which we would like your help to reduce.

Repeat Prescriptions

Please allow 48 hours or 2 full working days when ordering a repeat prescription

Requests can be made…

  • By telephone after 11am  on 0191 517 1055
  • By calling in at the surgery and ordering with our reception staff
  • Online by registering for the service (please call in person at the surgery to register) and using the button to the left of this message.

The Electronic Prescription Service (EPS) is an NHS service which we are now using. This service sends prescriptions electronically to the pharmacy you choose to get your medicines or appliances from.

Please see this information leaflet EPS Patient Leaflet

We would like to remind patients that you may collect prescriptions from whichever pharmacy you choose. There is no requirement for you to use the pharmacy located alongside us which is not connected to the practice in any way.