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News

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Statement of Purpose

 The team at Silverdale Family Practice are committed to providing an efficient service for the local community. Our priorities are as follows:

  1. Timely access to a highly trained medical professional
  2. Holistic, patient-centred care, respecting diversity and patient confidentiality
  3. High quality care, based upon up-to-date evidence with an emphasis on patient safety
  4. Continuity of care within the friendly, supportive team from a trustworthy clinician

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Silverdale Family Practice is a four partner practice looking after the health needs of the local area from within the health centre at South Hetton. We are proud of our record of  ensuring patients receive the very best care and service possible.

Appointments can often be made to see a doctor or nurse on the same day, although as we always ensure we give priority to urgent cases this is not always possible. Please see the appointments section for details of how to make an appointment.

We welcome registrations from new patients residing within our catchment area which includes many of the local villages, click here to view our catchment area. If you wish to register with us please complete this new patient questionnaire and bring it along to the practice with a form of ID (passport, driving licence, recent utility bill).

New Patient Qustionnaire

All of our patients have a named accountable GP, however patients are free to make appointments with and see whichever GP they wish .

Your Patient Record

We are now able to offer patients the option to view summary and read coded information of their patient record online, this compliments the existing options to book appointments and order repeat medication online. Please ask at reception if you would like to access this service.

Thank you for taking the time to visit our site.

Making an appointment

 

As one of our patients you can make an appointment with the Doctors, Nurses and Health Care Assistants in three ways…

  • By telephone on 0191 517 1055
  • Calling in at the surgery in person
  • Online by registering for the service (please call in person at the surgery to register) and using the button to the left of this message.

If you are too ill to attend the surgery you can request a home visit by telephoning the surgery on 0191 5171055 before 10.00am and asking to speak to a doctor. If you cannot be connected to a doctor immediately, the receptionist will take your telephone number and a doctor will call you back. We are happy to call mobiles if this is easier for you. The doctor will discuss your symptoms with you and decide on the most appropriate management for your condition. This may mean a house call or another course of action.

We now have extended access to healthcare professionals through the Primary Care Service, where patients can be seen throughout the day and on evenings and weekends please contact NHS111 or reception to book an appointment. This service is available at Peterlee, Easington and Seaham.

If you are confronted by a serious problem, such as acute chest pain or severe bleeding, call 999 for an ambulance before calling the surgery

If you have a mobile phone make sure we have your number and we will send a text message reminder of your appointment the day before

When telephoning for an appointment the receptionists may ask you for a few details, they have been trained to make these enquiries so that we can help you in the most appropriate way. Please be prepared to give as much detail as you can in order for us to ensure your appointment is with the most appropriate clinician.

If you are unable to keep your appointment please let us know and this will allow another patient to use it.

Wasted appointments cost the NHS and ultimately us all as tax payers millions of pounds every year…currently we average around 150 wasted appointments every month which we would like your help to reduce.

Repeat Prescriptions

Please allow 48 hours or 2 full working days when ordering a repeat prescription

Requests can be made…

  • By telephone after 11am  on 0191 517 1055
  • By calling in at the surgery and ordering with our reception staff
  • Online by registering for the service (please call in person at the surgery to register) and using the button to the left of this message.

The Electronic Prescription Service (EPS) is an NHS service which we are now using. This service sends prescriptions electronically to the pharmacy you choose to get your medicines or appliances from.

Please see this information leaflet EPS Patient Leaflet

We would like to remind patients that you may collect prescriptions from whichever pharmacy you choose. There is no requirement for you to use the pharmacy located alongside us which is not connected to the practice in any way.  

 

Patient Group

Patient Group2

Our patient group meets once every three months to discuss the care and services we provide, how we provide them, ideas for new services and the promotion of health services within our practice area.

Members

Our group members are all patients of the practice who have an interest in ensuring we deliver the best possible care and service to all our patients

New members

We are always on the lookout for new members, so please get in touch if you feel you would like to get involved.

Meetings

The next meeting will be held here at the surgery on Wednesday 11th July 2018 at 3pm

Existing and new members welcome.